“In practice, the question is that of a theory of thought capable of diagnosing in our becomings the ontological conditions for the real experience of thought.”¹ “Plato himself would never have imagined in his most comic moments…the most shameful moment…when computer science, marketing, design, and advertising, all the disciplines of…


“Cashier? Cashier?! Where are you!?” K is sitting at a desk in the otherwise empty cubicle just across from the office of the dealership’s Controller (See 1 in Figure 3.1). It is Thursday, August 21, 1997, K’s fifth day on the job. His laptop computer is still in its carrying…


In the spring of 2005, International took John Mucros’s dealership away from him. While K was not privy to all of the details, he knew that one of the central factors leading to the hostile takeover was his uncle’s failure to put in place a “legacy plan”.

Who runs the…


On K’s first official day of work, he got to the dealership by hitching a ride from his uncle. The two of them drove straight down Central Ave through downtown Phoenix and arrived at the dealership a couple of minutes before nine. This morning, K’s uncle would not begin his…


In 1980, International was well on its way to what would soon become a financial and managerial crisis of historic proportions. We described how the company was forced to divest of its “branch stores” and other retail operations. The existing network of independent dealers did not have the financial or…


There isn’t anything extraordinary about the Mucros family story, which is often retold by older members of the family during the holidays and other gatherings. It’s importance, rather, depends on the very fact that it could be the story of myriad other families. In the mid-70s, a distant relative created…


When Stephen Neal bought J. Price International, he renamed it K. Neal International. In fact, International dealerships often assume the family name of their owner-managers. For example, the International dealer in Wilson, North Carolina started out as J. L. Herring International, named after founder Dr. J. L. Herring, and was…


The fourth and final characteristic that International looks for in a dealer applicant is difficult to discern because it is confused with the first, as if the evaluation process comes full-circle: “Candidate must have the interest and ability to grow the business. This includes the financial resources that can be…


The third criterion that International uses in evaluating dealer candidates concerns issues of accountability or what is commonly referred to as “area of responsibility” (AOR): “Candidate must have an understanding of the total business from a customer perspective; parts, service, truck sales, leasing and a sensitivity to needs of the…


The second criterion that International looks for in a dealer candidate concerns the candidate’s own experience as well as his or her capacity to pool and organize the experience of others: “It is desirable that the candidates have a general understanding of the industries in which we are competing. If…

Michael P. Ford

Public Servant, Independent Scholar & Social Entrepreneur

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